REFUND POLICY
Last updated: May 2026
At SOVA Guidance, we aim to provide thoughtful and high-quality reflective guidance and creative services.
Due to the personalised and time-based nature of consultations and digital products, the following refund policy applies.
Personal Sessions
Payments for booked sessions are non-refundable once the session has taken place.
Clients may reschedule a session with at least 24 hours’ notice.
Missed appointments or cancellations made less than 24 hours before the session may not be eligible for rescheduling or refund.
Digital Products & Reports
Digital products, reports and personalised reflective materials are non-refundable once delivered or accessed.
This includes:
Human Design reports
Reflective analysis documents
Personalised digital guidance materials
Downloadable content
Creative & Digital Services
Creative services, including content development, storytelling concepts, visual direction and digital production work, are subject to individual agreement.
Refunds for creative projects are considered on a case-by-case basis depending on the stage of the work completed.
Contact
If you have any questions regarding refunds or cancellations, please contact: